Senior Customer Service Rep for Youth Programs

State of Oklahoma; Kansas; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vacation and sick leave

Retirement savings plan

Flexible spending accounts

Employee assistance program

Longevity bonuses

Training opportunities

Job summary

State of Oklahoma is seeking a Customer Service Representative II for the Central Oklahoma Juvenile Center in Tecumseh, OK. The role involves monitoring and supervision of youth, counts of residents, and directing daily activities with a focus on confidentiality and proper handling of information.

Responsibilities include handling inquiries, distributing materials, and ensuring accurate records and postages.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work.

Responsibilities

• Supervises staff providing services and information to customers and trains staff.
• Responds to requests for informational materials and ensures an adequate inventory.
• Prepares notices and sends copies to customers; reconciles billing discrepancies.

Skills

Public contact

Telephone procedures

Communication

Training

Discretion/confidentiality

Tools

Office equipment

Computers

Job description

State of Oklahoma is seeking a Customer Service Representative II for the Central Oklahoma Juvenile Center in Tecumseh, OK. The role involves monitoring and supervision of youth, counts of residents, and directing daily activities with a focus on confidentiality and proper handling of information.

Responsibilities include handling inquiries, distributing materials, and ensuring accurate records and postages.