Senior Customer Service & Information Specialist

400 OFFICE OF JUVENILE AFFAIRS; Tecumseh (OK); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

15 days vacation

11 paid holidays

Training opportunities

Job summary

The Oklahoma Office of Juvenile Affairs seeks a Customer Service Representative II to join the team at Central Oklahoma Juvenile Center in Tecumseh, OK. The role supports youth, handles confidential information, and coordinates services for internal and external customers.

Responsibilities include supervising staff, processing requests, managing inventories, and facilitating information flow using office equipment and telephone systems.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus one year of experience in customer service, mail room operations or technical clerical work.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.

Skills

Telephone procedures

Public contact

Arithmetic

Office equipment

Tools

Computers

Job description

The Oklahoma Office of Juvenile Affairs seeks a Customer Service Representative II to join the team at Central Oklahoma Juvenile Center in Tecumseh, OK. The role supports youth, handles confidential information, and coordinates services for internal and external customers.

Responsibilities include supervising staff, processing requests, managing inventories, and facilitating information flow using office equipment and telephone systems.