Customer Service Representative II

okgov; Virginia; On-site; USD 26,000 - 32,000; Full time

Job summary

The Department of Corrections in Oklahoma seeks a Customer Service Representative II to provide information and services to customers, both internal and external. This on-site role at Northeastern Oklahoma Correctional Center involves handling inquiries, processing requests, and supporting daily operations in a fast-paced environment.

Responsibilities include supervising staff, managing informational materials, and ensuring accurate documentation.

Qualifications

• One year of sales, public contact work, handling and processing mail or general office clerical work.
• Plus one additional year of customer service, mail room operations or technical clerical work.

Responsibilities

• Supervises employees engaged in providing services and information to customers.
• Responds to requests for informational materials and manages material inventory.
• Prepares notices and sends copies to customers; reconciles billing discrepancies and issues reminders.
• Receives customers or visitors; answers calls; directs requests to the appropriate service.
• Operates equipment and screens, verifies documents for accuracy and compliance.

Job description

Customer Service Representative II

Agency

131 DEPARTMENT OF CORRECTIONS

Supervisory Organization

DOC NOCC

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

$28,983.84- this salary is non-negotiable.

Job Description

Location

Northeastern Oklahoma Correctional Center

Basic Purpose

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

Typical Functions

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

Level Descriptor

This is the career level of this job family where employees will be expected to perform duties at all levels of complexity. Responsibility may also be assigned for training lower-level staff or serving as a project or team leader.

Knowledge, Skills, Abilities, and Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; and of techniques of training.

Education and Experience

Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

Special Requirements

Some positions may require that applicants be willing and able to fulfill all job-related travel. Some positions may require performing moderately heavy lifting. This is an on-site position and is not eligible for remote work.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.