Customer Service Supervisor II - Juvenile Services

400 OFFICE OF JUVENILE AFFAIRS; Tecumseh (OK); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vacation and sick leave (15 days each,

11 paid holidays a year

Retirement Savings Plan

Employee Assistance Program

Job summary

400 OFFICE OF JUVENILE AFFAIRS in Tecumseh, Oklahoma, seeks a Customer Service Representative II to handle front-line inquiries, supervise staff, and coordinate information flow at Central Oklahoma Juvenile Center. The role requires handling confidential information and providing services to internal and external customers.

The position emphasizes telephone and communications equipment use, with duties including counts of residents, directing daily activities, and processing requests for

Qualifications

• One year of related office experience plus one year in customer service or mail/clerical work.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials.
• Researches and fills requests for materials and information.
• Maintains inventory of materials concerning the service.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; directs requests accordingly.

Skills

Customer service

Public contact

Communication

Discretion

Teamwork

Education

One year of related experience

Job description

400 OFFICE OF JUVENILE AFFAIRS in Tecumseh, Oklahoma, seeks a Customer Service Representative II to handle front-line inquiries, supervise staff, and coordinate information flow at Central Oklahoma Juvenile Center. The role requires handling confidential information and providing services to internal and external customers.

The position emphasizes telephone and communications equipment use, with duties including counts of residents, directing daily activities, and processing requests for