Customer Service Lead — Public Agency

State of Oklahoma; Kansas; Presencial; USD 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement Savings Plan

15 days vacation

11 paid holidays

Employee Assistance Program

Training opportunities

Descripción de la vacante

The Office of Juvenile Affairs is seeking a Customer Service Representative II to join our team at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. This position supports front-line operations, handles confidential information, and assists with supervision of youth and daily activities.

Responsibilities include operating communications equipment, assisting customers, preparing notices, managing mail, and maintaining records.

Formación

• One year of sales/public contact work or clerical experience plus one year in customer service or mail operations.
• Ability to pass OSBI and FBI background checks.
• Valid Oklahoma driver’s license required.

Responsabilidades

• Supervises staff delivering services and information to customers and trains staff.
• Responds to requests for informational materials and ensures inventory of materials.

Conocimientos

Customer service

Telephone procedures

Communication skills

Teamwork

Confidentiality

Herramientas

Computers

Descripción del empleo

The Office of Juvenile Affairs is seeking a Customer Service Representative II to join our team at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. This position supports front-line operations, handles confidential information, and assists with supervision of youth and daily activities.

Responsibilities include operating communications equipment, assisting customers, preparing notices, managing mail, and maintaining records.