Public Service Customer Support Supervisor

Oklahoma Office of Juvenile Affairs; Tecumseh (OK); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Holidays 11

Job summary

The Oklahoma Office of Juvenile Affairs is seeking a Customer Service Representative to join the team at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role involves handling confidential information, supervising youth, and directing daily activities to support residents.

Responsibilities include operating telephone equipment, answering inquiries, maintaining records, and assisting with program policies and daily operations. Strong communication and team collaboration are essential.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus one additional year of experience in customer service, mail room operations or technical clerical work.
• Must be able to pass OSBI and FBI background check.
• Must possess a valid Oklahoma driver’s license for operating state-owned vehicles.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notices of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.

Skills

Customer service

Public contact

Telephone procedures

Communication (oral & written)

Leadership on projects

Tools

Computers

Office equipment

Job description

The Oklahoma Office of Juvenile Affairs is seeking a Customer Service Representative to join the team at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role involves handling confidential information, supervising youth, and directing daily activities to support residents.

Responsibilities include operating telephone equipment, answering inquiries, maintaining records, and assisting with program policies and daily operations. Strong communication and team collaboration are essential.