Senior Customer Service & Public Info Lead

State of Oklahoma; Vinita (OK); On-site; USD 26,000 - 32,000; Full time

Job summary

State of Oklahoma is seeking a Customer Service Representative II at Northeastern Oklahoma Correctional Center. This full-time, on-site role handles information requests, customer inquiries, and clerical duties within the department of corrections.

Strong communication and organizational skills are essential. Responsibilities include supervising staff, processing mail and billing, and coordinating with various units to provide accurate information and services.

Qualifications

• Knowledge of public contact procedures and telephone operations.
• Ability to spell, punctuate, and use proper grammar; basic arithmetic.
• Familiarity with program policies and service offerings.
• Ability to train and guide staff on standard procedures.

Responsibilities

• Supervises staff delivering services to customers and trains them.
• Responds to informational requests; prepares notices and billing reminders.
• Maintains inventory and records; processes mail and postal needs.
• Receives customers and answers calls; directs requests to the right unit.
• Uses agency systems to handle information requests and services.
• Explains policies; develops procedures for daily operations.
• Prepares and sorts mail; handles parcels and postage.
• Verifies documents for correctness and follows up on discrepancies.

Skills

Public contact

Telephone procedures

Spelling & grammar

Arithmetic

Policy knowledge

Leadership

Job description

State of Oklahoma is seeking a Customer Service Representative II at Northeastern Oklahoma Correctional Center. This full-time, on-site role handles information requests, customer inquiries, and clerical duties within the department of corrections.

Strong communication and organizational skills are essential. Responsibilities include supervising staff, processing mail and billing, and coordinating with various units to provide accurate information and services.