Youth Services Customer Support Specialist

Oklahoma Ag; Tecumseh (OK); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Vacation & sick leave

Public holidays

Retirement plan

Employee assistance program

Job summary

The Office of Juvenile Affairs at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma seeks a Customer Service Representative II to support daily operations, operate telephone systems, and handle confidential inquiries.

The role involves supervising youth-related activities, assisting with inventory and mailing tasks, and directing requests to appropriate services. Strong discretion and communication skills are essential for this mission-driven agency.

Qualifications

• Knowledge of public contact methods and telephone procedures.
• Ability to communicate clearly in writing and orally.
• Familiarity with basic arithmetic and data handling.

Responsibilities

• Supervises staff delivering services to customers and trains team.
• Responds to information requests and maintains materials inventory.
• Maintains records, processes notices, and handles mail and parcel duties.
• Operates office equipment and handles confidential information.
• Delivers information or directs requests to appropriate services.

Skills

Customer service

Telephone procedures

Data gathering

Record keeping

Written communication

Tools

Computers

Job description

The Office of Juvenile Affairs at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma seeks a Customer Service Representative II to support daily operations, operate telephone systems, and handle confidential inquiries.

The role involves supervising youth-related activities, assisting with inventory and mailing tasks, and directing requests to appropriate services. Strong discretion and communication skills are essential for this mission-driven agency.