On-Site Customer Service Specialist – Waste Solutions

Big’s Sanitation; Elizabeth (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Earthwise Environmental Solutions in Elizabeth, PA is seeking a Customer Service Representative to be the first point of contact for customers, handling calls, payments, and service questions to support daily waste management operations.

This on-site role requires a high school diploma, prior call center or customer service experience (healthcare experience is transferable), and proficiency with computer systems.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Customer service experience in the medical field is highly transferable and encouraged.
• Comfortable using computer systems, phone systems, and office equipment.
• Ability to remain calm and helpful in a fast-paced environment.
• Knowledge of the waste or transportation industry is a plus.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Provide information about residential, commercial, and roll-off waste services.
• Process customer payments by phone, in person, or via online system.
• Resolve service-related issues, including missed pickups, container requests, and billing inquiries.
• Update customer accounts with notes, changes, or requests using company software.
• Communicate with drivers, dispatchers, and operations to coordinate customer solutions.
• Assist with outbound calls or emails as needed for service confirmations or reminders.
• Follow company procedures and policies to ensure consistent, accurate service.
• Perform light administrative duties such as filing, data entry, and sorting mail.

Skills

Customer service

Call center

Medical field transfer

Education

High school diploma or equivalent

Job description

Earthwise Environmental Solutions in Elizabeth, PA is seeking a Customer Service Representative to be the first point of contact for customers, handling calls, payments, and service questions to support daily waste management operations.

This on-site role requires a high school diploma, prior call center or customer service experience (healthcare experience is transferable), and proficiency with computer systems.