Customer Care Specialist - Waste Services

Republic Services, Inc.; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid time off

Job summary

Republic Services, Inc. is seeking a Customer Service Representative I to handle customer service requests with accuracy and empathy. You will respond to inbound calls, perform outbound follow-ups as needed, and update records in company systems.

Data entry for billing and routing will be part of daily tasks. The ideal candidate has an Associate's or Bachelor's degree, knowledge of the waste management industry, and experience using bilingual skills in a business environment.

Qualifications

• Associate's or Bachelor's degree required.
• Knowledge of the waste management industry.
• Experience using bilingual skills in a business environment.

Responsibilities

• Provides timely and accurate solutions for customer service requests, with empathy and professionalism.
• Responds to inbound calls and initiates outbound calls as needed to resolve inquiries.
• Inputs and updates customer requests in company systems; records interactions accurately.
• Enters service and route data for billing and scheduling purposes.

Skills

Bilingual skills

Waste management knowledge

Education

Associate's or Bachelor's degree

Job description

Republic Services, Inc. is seeking a Customer Service Representative I to handle customer service requests with accuracy and empathy. You will respond to inbound calls, perform outbound follow-ups as needed, and update records in company systems.

Data entry for billing and routing will be part of daily tasks. The ideal candidate has an Associate's or Bachelor's degree, knowledge of the waste management industry, and experience using bilingual skills in a business environment.