Multichannel Customer Support Specialist

Interstate Waste Services; Teaneck Township (NJ); In loco; USD 30.000 - 34.000; Tempo pieno

Descrizione del lavoro

Interstate Waste Services in Teaneck, NJ, is seeking a customer service representative who will be the primary point of contact for existing and potential customers. You will collaborate with operations, billing, and sales to deliver exceptional service and accurate information.

The role requires strong communication, organization, and a customer-first mindset. Experience in a call center or customer-facing role is preferred, with the ability to handle a flexible schedule, including overtime,

Competenze

• Impeccable communication skills, both written and verbal.
• Strong organizational and time management skills, ability to prioritize multiple assignments and meet deadlines with minimal supervision.
• Fluency in English; bilingual Spanish or Mandarin is a plus.

Mansioni

• Omni channel customer support through phone, email, and chat providing an exceptional service.
• Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
• Collaborate with billing, sales, and operations to deliver on customer expectations.
• Provide service and pricing recommendations to customers.

Conoscenze

Communication

Organization

Time management

Bilingual (Spanish)

Formazione

College degree a plus

Strumenti

MS Teams

Outlook

Excel

Word

Descrizione del lavoro

Interstate Waste Services in Teaneck, NJ, is seeking a customer service representative who will be the primary point of contact for existing and potential customers. You will collaborate with operations, billing, and sales to deliver exceptional service and accurate information.

The role requires strong communication, organization, and a customer-first mindset. Experience in a call center or customer-facing role is preferred, with the ability to handle a flexible schedule, including overtime,