Full-Time In-Office Customer Service Pro — Waste Solutions

Roll Off Solutions; Colorado Springs (CO); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Matching 401k

Long Term Disability

Short Term Disability

Life Insurance

Paid Time Off

Résumé du poste

Apex Waste Solutions in Colorado Springs is seeking a Customer Service Representative to be the first point of contact for residents, businesses, and municipalities. You will handle inquiries, process service changes, and help customers navigate billing questions with a friendly, professional attitude.

This full-time, in-office role requires strong communication, multitasking, and problem-solving skills. You will coordinate with dispatch, maintain customer records, and identify trends to improve

Qualifications

• Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.
• High school diploma or equivalent.

Responsabilités

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.

Connaissances

Customer service

Formation

High school diploma

Outils

Microsoft Office

CRM systems

Description du poste

Apex Waste Solutions in Colorado Springs is seeking a Customer Service Representative to be the first point of contact for residents, businesses, and municipalities. You will handle inquiries, process service changes, and help customers navigate billing questions with a friendly, professional attitude.

This full-time, in-office role requires strong communication, multitasking, and problem-solving skills. You will coordinate with dispatch, maintain customer records, and identify trends to improve