On-Site Customer Service Specialist - Cold Chain Logistics

Americold Logistics LLC; Albertville (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Americold Logistics LLC in Albertville, AL is seeking a full-time on-site Customer Service/Clerical role. You will respond to inquiries, process work orders, and coordinate with internal teams to ensure accurate scheduling, invoicing, and order processing.

The shift runs 08:00 AM–04:30 PM, Monday–Friday, with occasional travel for business needs. You’ll need a GED or high school diploma, strong typing and data-entry, and solid communication skills.

Qualifications

• Customer service or clerical experience, strong communication.
• Accurate typing and data entry skills.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Typing

Verbal and written communication

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

Job description

Americold Logistics LLC in Albertville, AL is seeking a full-time on-site Customer Service/Clerical role. You will respond to inquiries, process work orders, and coordinate with internal teams to ensure accurate scheduling, invoicing, and order processing.

The shift runs 08:00 AM–04:30 PM, Monday–Friday, with occasional travel for business needs. You’ll need a GED or high school diploma, strong typing and data-entry, and solid communication skills.