On-Site Customer Service & Financial Solutions Specialist

Tower Loan of Mississippi, LLC; Illinois; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Monthly incentive

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, process payments, and promote financial solutions. This full-time, on-site role emphasizes building customer relationships and ensuring accurate cash handling while supporting branch operations.

You will engage with customers, assist in loan applications, and contribute to a team focused on growth and service excellence. A high school diploma or GED and a valid driver’s license are required.

Qualifications

• High School Diploma or GED.
• Valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.

Skills

Customer service

Cash handling

Sales experience

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional service, process payments, and promote financial solutions. This full-time, on-site role emphasizes building customer relationships and ensuring accurate cash handling while supporting branch operations.

You will engage with customers, assist in loan applications, and contribute to a team focused on growth and service excellence. A high school diploma or GED and a valid driver’s license are required.