Customer Service & Orders Specialist

USA MOT Motion Industries, Inc.; Gurnee (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation & holidays

Sick leave

Job summary

Motion Industries in Illinois seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will handle order entry, provide quotes, and place orders via phone, email, or walk-in, while supporting pricing decisions to optimize gross profit.

The role requires a high school diploma or GED with up to three years of related experience, strong communication, and solid computer skills.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience preferred.
• Product knowledge is a plus.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to ensure appropriate inventory levels for customers.
• Determines cost-effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment; may handle returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries in Illinois seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will handle order entry, provide quotes, and place orders via phone, email, or walk-in, while supporting pricing decisions to optimize gross profit.

The role requires a high school diploma or GED with up to three years of related experience, strong communication, and solid computer skills.