On-Site Customer Experience Coach | Inspire Progress

Serenity Mental Health Centers; Lakewood (CO); On-site; USD 32,000 - 41,000; Full time

Job summary

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions that build positive habits, motivation, and progress toward personal goals. This on-site Colorado role emphasizes a warm, supportive environment and a consistent participant experience.

The position welcomes candidates from customer service, hospitality, retail, education, or caregiving backgrounds.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is welcoming, organized, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

communication skills

interpersonal skills

reliability

Tools

Program tools

Job description

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions that build positive habits, motivation, and progress toward personal goals. This on-site Colorado role emphasizes a warm, supportive environment and a consistent participant experience.

The position welcomes candidates from customer service, hospitality, retail, education, or caregiving backgrounds.