Growth-Focused Customer Experience Coach

Serenity Healthcare; Denver (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance (90% employer-paid)

401(k) retirement plan

Paid time off (PTO)

Paid training and certification

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits and achieve personal goals. This on-site Denver role offers paid training, a weekday schedule with potential Saturday rotation, and a supportive team environment.

Ideal candidates bring customer-service or caregiving experience, strong communication, and a commitment to helping others stay engaged and motivated.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits and achieve personal goals. This on-site Denver role offers paid training, a weekday schedule with potential Saturday rotation, and a supportive team environment.

Ideal candidates bring customer-service or caregiving experience, strong communication, and a commitment to helping others stay engaged and motivated.