Growth-Focused Customer Experience Coach

Serenity Mental Health Centers; Colorado Springs (CO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical/dental/vision insurance (90%+)

401(k) retirement plan

PTO and paid holidays

Paid training and certification

Career development opportunities

Job summary

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. The role emphasizes connection, support, and a welcoming environment across clinic sites.

Ideal candidates bring 2+ years of full-time experience in any industry, strong communication, and excellent interpersonal skills. This on-site position includes paid training and a comprehensive benefits package.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitorspecialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Interpersonal skills

Communication skills

Job description

Serenity Mental Health Centers is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits and stay motivated. The role emphasizes connection, support, and a welcoming environment across clinic sites.

Ideal candidates bring 2+ years of full-time experience in any industry, strong communication, and excellent interpersonal skills. This on-site position includes paid training and a comprehensive benefits package.