On-Site Customer Care Associate, Last-Mile Delivery

Amazon; Danbury (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon's Delivery Station Customer Service Associate role in Danbury, CT, combines in-person interactions with customers and communication via phone and email. You’ll empathize with customer needs, resolve issues, and connect customers with experts for the most accurate updates on their packages.

You’ll work at a last-mile delivery warehouse, coordinating with delivery partners and warehouse staff to ensure on-time deliveries, uphold Amazon’s values, and deliver an excellent customer experience.

Qualifications

• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.
• Bachelor's degree or equivalent.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Communication skills

Presentation skills

Customer service experience

Education

Bachelor's degree or equivalent

Job description

Amazon's Delivery Station Customer Service Associate role in Danbury, CT, combines in-person interactions with customers and communication via phone and email. You’ll empathize with customer needs, resolve issues, and connect customers with experts for the most accurate updates on their packages.

You’ll work at a last-mile delivery warehouse, coordinating with delivery partners and warehouse staff to ensure on-time deliveries, uphold Amazon’s values, and deliver an excellent customer experience.