Last-Mile Delivery Support Specialist

Amazon; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in New York to support customers in real-time at a last-mile warehouse. You’ll help ensure packages arrive on time and connect customers with specialists for accurate updates.

The role emphasizes empathetic service, clear communication, and quick problem resolution to keep customers happy. Responsibilities include handling in-person, phone, and email inquiries, prioritizing customer needs, and maintaining accurate written responses.

Qualifications

• Excellent communication skills (in-person, phone and email)
• Empathy and prioritization of customer needs
• Ability to work in a fast-paced warehouse environment

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud
• Work in an environment where the temperature may vary due to outside weather conditions

Job description

Amazon is seeking a Delivery Station Customer Service Associate in New York to support customers in real-time at a last-mile warehouse. You’ll help ensure packages arrive on time and connect customers with specialists for accurate updates.

The role emphasizes empathetic service, clear communication, and quick problem resolution to keep customers happy. Responsibilities include handling in-person, phone, and email inquiries, prioritizing customer needs, and maintaining accurate written responses.