On-Site CSR II: Customer Care Pro (1-Year Contract)

IntelliPro Group; Alpharetta (GA); Presencial; USD 32.000 - 45.000; A tiempo parcial

Descripción de la vacante

IntelliPro Group seeks a Customer Service Representative II for a 12-month on-site contract in Alpharetta, GA. The role focuses on timely, courteous service, order processing, and issue resolution, with regular cross-functional collaboration.

Key duties include handling up to 30 daily calls, logging incidents in Salesforce, and maintaining accurate ERP records while ensuring confidentiality and adherence to company policies.

Formación

• Minimum 2 years of related experience or more.
• High School diploma or equivalent.
• Proficient with Windows 11 and Microsoft Office (Excel/Word).
• Able to type at least 40 words per minute with accuracy.
• Strong communication, cognitive and written skills.

Responsabilidades

• Follow HIPAA, SOX and Quality Regulatory requirements per policy.
• Answer customer, supplier and intra-company calls (~30/day); log issues in Salesforce.
• Maintain accurate records in the ERP system.
• Follow up with customers to promote positive relations.
• Communicate order status as needed to stakeholders.
• Coordinate with other departments to resolve issues.
• Respond to online live chat; assist with manual order entry and special projects.

Conocimientos

Communication skills

Typing 40 WPM

Call center experience

Attention to detail

Cognitive skills

Technical mindset

Educación

High School diploma or equivalent

Herramientas

Windows 11

Microsoft Excel

Microsoft Word

Descripción del empleo

IntelliPro Group seeks a Customer Service Representative II for a 12-month on-site contract in Alpharetta, GA. The role focuses on timely, courteous service, order processing, and issue resolution, with regular cross-functional collaboration.

Key duties include handling up to 30 daily calls, logging incidents in Salesforce, and maintaining accurate ERP records while ensuring confidentiality and adherence to company policies.