Onsite CSR II: Problem-Solver with Salesforce/ERP Skills

Adecco US, Inc.; Alpharetta (GA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid Sick Leave

Holiday pay

EAP program

Commuter benefits

Job summary

Adecco US, Inc. is hiring a Customer Service Representative II in Alpharetta, GA. This contract-to-hire, full-time role requires handling inbound calls, responding to inquiries, processing orders, and documenting interactions in Salesforce.

You will work 8:30 AM–5:30 PM onsite, with a 40-hour week and a focus on accurate records across ERP systems. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a

Qualifications

• Minimum 2 years of related customer service experience
• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent attention to detail and problem-solving abilities
• Comfortable navigating multiple computer systems
• Ability to work independently and manage multiple priorities

Responsibilities

• Handling approximately 30 inbound calls daily from customers, suppliers, and internal teams
• Responding to customer inquiries through phone and live chat
• Processing customer orders and providing order status updates
• Documenting customer interactions, complaints, and incidents in Salesforce
• Maintaining accurate records using ERP systems
• Resolving customer concerns and coordinating with internal departments
• Following up with customers to ensure a positive experience
• Maintaining confidentiality and following company policies and procedures
• Assisting with special projects and additional administrative tasks as needed

Skills

Customer service

Communication

Attention to detail

Problem solving

Independent work

Education

High school diploma or equivalent

Tools

Salesforce

ERP systems

Microsoft Word

Excel

Windows 11

Typing 40+ wpm

Job description

Adecco US, Inc. is hiring a Customer Service Representative II in Alpharetta, GA. This contract-to-hire, full-time role requires handling inbound calls, responding to inquiries, processing orders, and documenting interactions in Salesforce.

You will work 8:30 AM–5:30 PM onsite, with a 40-hour week and a focus on accurate records across ERP systems. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a