Senior Airline Customer Service Rep (Contract)

MassGenics, Inc.; Atlanta (GA); Hybrid; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical & Pharmacy

Dental & Vision

401(k)

HSA & FSA

Life Insurance

EAP

Sick time

Job summary

Innova Solutions is immediately hiring a Customer Service Representative for a 12-month contract in Atlanta, GA. The role focuses on answering inquiries, resolving complaints, and supporting a Virtual Support Center with loaner devices, OS/app troubleshooting, and documenting device compliance.

The ideal candidate has 8+ years of experience and airline-domain knowledge, with a commitment to customer retention.

Qualifications

• 8+ years’ experience required.
• Airline domain experience preferred.

Responsibilities

• Answer telephone call inquiries.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Maintain support for Virtual Support Center to issue loaner devices, troubleshoot OS and application issues, track and document device compliance, and provide in-the-moment support from various categories.

Skills

Customer service experience

Airline domain experience

Job description

Innova Solutions is immediately hiring a Customer Service Representative for a 12-month contract in Atlanta, GA. The role focuses on answering inquiries, resolving complaints, and supporting a Virtual Support Center with loaner devices, OS/app troubleshooting, and documenting device compliance.

The ideal candidate has 8+ years of experience and airline-domain knowledge, with a commitment to customer retention.