Salesforce-Savvy CSR II — Hybrid (Phoenix)

SunSoft Online LLC; Phoenix (AZ); Hybrid; USD 40,000 - 50,000; Full time

Job summary

SunSoft Online LLC is seeking a Customer Service Representative II for a contract role with an Arizona agency in Phoenix. You will support client concerns and manage queries through Salesforce.

The position is hybrid after initial onsite training, requiring strong communication and problem-solving skills, as well as proficiency in computer applications. Apply with your resume and city/state included.

Qualifications

• Proven experience as a Customer Service Representative or in a similar role.
• Excellent communication, interpersonal, and problem-solving skills.
• Patience and a positive attitude.
• Ability to multitask and manage time effectively.

Responsibilities

• Enter customer concerns into Salesforce.
• Direct concerns to the appropriate programs using critical thinking.
• Research information to address issues.
• Listen to and transcribe voicemail messages from clients.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Multitasking ability

Proficiency in Google Suite

Education

High school diploma or equivalent

Tools

Salesforce

Job description

SunSoft Online LLC is seeking a Customer Service Representative II for a contract role with an Arizona agency in Phoenix. You will support client concerns and manage queries through Salesforce.

The position is hybrid after initial onsite training, requiring strong communication and problem-solving skills, as well as proficiency in computer applications. Apply with your resume and city/state included.