Remote CSR II (Phones) – $1/Perf Pay

Default Brand; United States; Remote; USD 25,000 - 27,000; Full time

Job summary

Default Brand is seeking a Customer Service Representative II for a remote, home-based position. The role supports a high-demand contract in a contact center, emphasizing privacy, accuracy, and customer service excellence.

The candidate will handle claims, eligibility inquiries, and multi-line support while maintaining SLA and quality metrics. Requires excellent communication, independent work, and a solid knowledge of CRM tools.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• College degree preferred.

Responsibilities

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in SLA goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in CRM system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Skills

Time management

Organizational skills

Written and verbal communication

Customer service

Computer proficiency

Independent worker

Education

High School diploma or equivalent

2+ years of college preferred

College degree preferred

Job description

Default Brand is seeking a Customer Service Representative II for a remote, home-based position. The role supports a high-demand contract in a contact center, emphasizing privacy, accuracy, and customer service excellence.

The candidate will handle claims, eligibility inquiries, and multi-line support while maintaining SLA and quality metrics. Requires excellent communication, independent work, and a solid knowledge of CRM tools.