Customer Service Representative

IntelliPro Group; Alpharetta (GA); On-site; USD 32,000 - 45,000; Part time

Job summary

IntelliPro Group seeks a Customer Service Representative II for a 12-month on-site contract in Alpharetta, GA. The role focuses on timely, courteous service, order processing, and issue resolution, with regular cross-functional collaboration.

Key duties include handling up to 30 daily calls, logging incidents in Salesforce, and maintaining accurate ERP records while ensuring confidentiality and adherence to company policies.

Qualifications

• Minimum 2 years of related experience or more.
• High School diploma or equivalent.
• Proficient with Windows 11 and Microsoft Office (Excel/Word).
• Able to type at least 40 words per minute with accuracy.
• Strong communication, cognitive and written skills.

Responsibilities

• Follow HIPAA, SOX and Quality Regulatory requirements per policy.
• Answer customer, supplier and intra-company calls (~30/day); log issues in Salesforce.
• Maintain accurate records in the ERP system.
• Follow up with customers to promote positive relations.
• Communicate order status as needed to stakeholders.
• Coordinate with other departments to resolve issues.
• Respond to online live chat; assist with manual order entry and special projects.

Skills

Communication skills

Typing 40 WPM

Call center experience

Attention to detail

Cognitive skills

Technical mindset

Education

High School diploma or equivalent

Tools

Windows 11

Microsoft Excel

Microsoft Word

Job description

• Job Title: Customer Service Representative
• Location: Alpharetta, GA 30005
• Position Type: Contracted - Oct 28, 2026---Oct 27, 2027
• Job Type: 100% On-site
• Shift: First – 08:30 AM to 05:30 PM EST
• Pay Rate: $28/-hr on W2.
• Job ID: 178561

Description:

• The Customer Service Representative II role is responsible for providing effective, timely, and courteous service to internal and external customers by managing incoming inquiries, processing orders, and resolving issues with a focus on accuracy and customer satisfaction.
• This role builds-on foundational skills to support more complex tasks, operates with greater independence, and ensures compliance with regulatory and company policies.
• This CSR II collaborates with cross-functional teams to deliver a seamless customers experience and serves as a key liaison between the organization and its customers.

Responsibilities:

• Will follow and enforce HIPAA, SOX, and all Quality Regulatory requirements that may apply within their daily activities, as defined by company policy/procedures.
• Answer questions for customers, Suppliers, and inter company calls into Customer Service with an average of 30 calls per day. Logs “Issues”, “Complaints”, and “Incidents” into Salesforce.
• Keep accurate records of customer interactions and transactions taken in the ERP.
• Responsible for customer follow-ups to promote positive customer relations with all customers, suppliers, and team.
• Communicate order status to customers as needed.
• Provide communication with other departments as needed for all issues and/or complaints.
• Respond to customer inquiries via online live Chat. Complete manual order entry as assigned by supervisor. Ensures customer order confidentiality Assist with and complete special projects

Qualifications:

• Required A min 2 years of related experience. High School diploma or equivalent
• Preferred Experience with desktop operating systems including Windows 11 Intermediate computer skills.
• Type minimum of 40 words per minute with minimal errors Excellent communication and cognitive skills, verbal and written Microsoft Office skills to include Excel and Word
• Ability to effectively communicate information over the phone
• Experience in a call centre environment Critical analytical thinking skills Technical mind-set Attention to detail.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.