Onsite Customer Support Pro II — 9-Month Contract

Acro Service Corp; Johnston (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Retention bonuses ($1,000 after 3 months and completion)

Job summary

Acro Service Corp is hiring a Customer Support Representative II for a 9-month onsite contract in Johnston, IA. The role requires excellent communication and customer service skills, with an emphasis on supporting agricultural customers. You will assist with troubleshooting issues and utilizing software applications to address customer needs.

The position includes training, retention bonuses, and occasional travel. Candidates must be flexible to work hours on weekdays and Saturdays and be comfortable with behavioral-based interviews.

Qualifications

• Minimum 6 months of customer service or support experience.
• Ability to work occasional holidays to support the business.
• Technical certification in IT database management preferred for high school graduates.

Responsibilities

• Communicate effectively with customers to resolve issues.
• Provide support for consumer software applications.
• Participate in training and mentoring for 6 weeks to reach full productivity.

Skills

Interpersonal communications

Excellent written and verbal communication skills

Customer service or support experience

Proficiency with Microsoft Office products

Research and troubleshooting skills

Education

Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field

Tools

Microsoft Office

Job description

Acro Service Corp is hiring a Customer Support Representative II for a 9-month onsite contract in Johnston, IA. The role requires excellent communication and customer service skills, with an emphasis on supporting agricultural customers. You will assist with troubleshooting issues and utilizing software applications to address customer needs.

The position includes training, retention bonuses, and occasional travel. Candidates must be flexible to work hours on weekdays and Saturdays and be comfortable with behavioral-based interviews.