Customer Care Pro II/III - Onsite Training & Growth

Elevance Health; Columbus (GA); Sur place; USD 36 000 - 60 000; Plein temps

Résumé du poste

Elevance Health seeks a Customer Care Representative II/III to review insurance requests, respond to inquiries, and provide accurate information to policyholders and providers. The role emphasizes face-to-face collaboration, on-site training, and adherence to attendance requirements during the initial training period.

The position requires a HS diploma and demonstrated experience in automated customer service, with strong communication and multitasking abilities to resolve inquiries efficiently.

Qualifications

• HS diploma or equivalent and 1 year of experience in an automated customer service environment (CCR II).
• HS diploma or equivalent and 3 years of experience in an automated customer service environment (CCR III).

Responsabilités

• Review requests by mail, telephone, or in person regarding insurance claims/policies.
• Respond to inquiries from policyholders, providers and others for information and assistance.
• Perform research to respond to inquiries and interpret policy provisions to determine most effective response.

Connaissances

Phone support

Customer empathy

Multitasking

Communication skills

Attendance & reliability

Formation

HS diploma or equivalent

Description du poste

Elevance Health seeks a Customer Care Representative II/III to review insurance requests, respond to inquiries, and provide accurate information to policyholders and providers. The role emphasizes face-to-face collaboration, on-site training, and adherence to attendance requirements during the initial training period.

The position requires a HS diploma and demonstrated experience in automated customer service, with strong communication and multitasking abilities to resolve inquiries efficiently.