On-Site CS Dept Manager — Lead High-Impact Teams

Uline Inc.; Kenosha (WI); Sur place; USD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Résumé du poste

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead on-site teams and drive exceptional customer experiences. The role pays from $85,000 to $100,000 per year and emphasizes coaching, efficiency improvements, and resolving escalated issues.

The position requires a Bachelor’s degree and 3+ years of customer service management experience, with strong leadership to develop a high-performing team. All positions are on-site at the Kenosha branch.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsabilités

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Formation

Bachelor’s degree

Description du poste

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead on-site teams and drive exceptional customer experiences. The role pays from $85,000 to $100,000 per year and emphasizes coaching, efficiency improvements, and resolving escalated issues.

The position requires a Bachelor’s degree and 3+ years of customer service management experience, with strong leadership to develop a high-performing team. All positions are on-site at the Kenosha branch.