Customer Service Department Manager

Uline Inc.; Kenosha (WI); Presencial; USD 85 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Resumo da oferta

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead on-site teams and drive exceptional customer experiences. The role pays from $85,000 to $100,000 per year and emphasizes coaching, efficiency improvements, and resolving escalated issues.

The position requires a Bachelor’s degree and 3+ years of customer service management experience, with strong leadership to develop a high-performing team. All positions are on-site at the Kenosha branch.

Qualificações

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsabilidades

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!