Customer Service Team Lead: Coach, Develop & Elevate CX

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Bonus programs

Paid holidays

Paid time off

Tuition Assistance

On-site fitness center

Job summary

Uline, a family-owned leader in shipping materials, seeks a Customer Service Team Lead in Kenosha, WI. You will coach representatives to deliver fast, friendly, and customer-focused service that customers love.

This on-site role offers pay from $33 to $38 per hour with strong growth potential. Join a stable employer with 45+ years of success, competitive benefits starting day one, and opportunities for professional development.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies, procedures and performance metrics.
• Review phone, email and other interactions to evaluate quality and provide coaching and reviews.
• Provide feedback to management on processes to increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Leadership

Customer service

Coaching

Communication

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping materials, seeks a Customer Service Team Lead in Kenosha, WI. You will coach representatives to deliver fast, friendly, and customer-focused service that customers love.

This on-site role offers pay from $33 to $38 per hour with strong growth potential. Join a stable employer with 45+ years of success, competitive benefits starting day one, and opportunities for professional development.