Bilingual Customer Service Team Lead: Growth & Coaching

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Tuition Assistance

Job summary

Uline Inc. in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach representatives and deliver fast, friendly, customer-focused support on-site in Kenosha.

Earn from $33 to $38 per hour with strong growth and earning potential, plus benefits. You will train agents, monitor interactions for quality, and provide coaching with weekly feedback in a stable, family-owned company.

Qualifications

• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• High School diploma or equivalent required; Bachelor’s degree preferred.
• Bilingual English/Spanish – fluent written and spoken form.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives on product knowledge, policies and performance metrics.
• Review calls and emails to measure quality and provide coaching and performance feedback.
• Provide management with process improvements to boost efficiency and customer satisfaction.
• Lead team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Bilingual English/Spanish

Leadership

Customer service

Effective communication

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline Inc. in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach representatives and deliver fast, friendly, customer-focused support on-site in Kenosha.

Earn from $33 to $38 per hour with strong growth and earning potential, plus benefits. You will train agents, monitor interactions for quality, and provide coaching with weekly feedback in a stable, family-owned company.