Senior Customer Operations Leader: Speed, Quality & Service

Uline; Kenosha (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Complete health insurance coverage and

6% employer match 401(k) from day one

Multiple bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is seeking a Senior Customer Operations Manager in Kenosha, WI to empower a fast, friendly, customer-focused team and minimize order delays, delivering an exceptional experience to customers.

The role requires a Bachelor’s degree and 5+ years in Customer Service or Product Management, including 2+ years in management, plus travel to North American branches and vendors. On-site position with comprehensive benefits and growth potential.

Qualifications

• Bachelor’s degree.
• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Travel to Uline’s North American branches and to vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Skills

Customer service management

Team leadership

Analytical skills

Process improvement

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Uline is seeking a Senior Customer Operations Manager in Kenosha, WI to empower a fast, friendly, customer-focused team and minimize order delays, delivering an exceptional experience to customers.

The role requires a Bachelor’s degree and 5+ years in Customer Service or Product Management, including 2+ years in management, plus travel to North American branches and vendors. On-site position with comprehensive benefits and growth potential.