On-Site Community Experience Lead

Regus; Hopkinton (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

Company holidays

401K with company match

Health care

Bonus plan

Team environment

Career development

Job summary

IWG is seeking a Community Associate for our Hopkinton center, an on-site role focused on delivering excellent customer service and center operations. You will assist customers with everyday needs, coordinate meetings, and ensure services are billed accurately to support a seamless coworking environment.

You will manage multiple tasks, coordinate with the City Manager, and help plan community events while maintaining a welcoming workspace. A strong communicator with MS Office experience is ideal.

Qualifications

• 1+ years of customer service experience
• Strong communication and relationship-building skills
• Ability to own problems and resolve them
• Positive, enthusiastic, and adaptable to fast-changing situations
• Experience with MS Office and basic IT equipment
• Legally eligible to work in the United States and 18+ years old

Responsibilities

• Assist customers with varied requests (Wi‑Fi codes, directions, meetings, project setup)
• Charge services accurately and ensure invoices are correct
• Handle mail, packages, and follow-up emails about deliveries
• Support networking events and create event invites and posters
• Open tickets in the service portal for issues (temp/hvac, etc)
• Keep the center organized and help wrap up the day before closing

Skills

Good communicator

Customer service experience

Ownership of problems

Positive and adaptable

MS Office proficiency

Tools

MS Office

Job description

IWG is seeking a Community Associate for our Hopkinton center, an on-site role focused on delivering excellent customer service and center operations. You will assist customers with everyday needs, coordinate meetings, and ensure services are billed accurately to support a seamless coworking environment.

You will manage multiple tasks, coordinate with the City Manager, and help plan community events while maintaining a welcoming workspace. A strong communicator with MS Office experience is ideal.