Workspace Community Specialist

IWG plc; Hopkinton (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

11 company holidays per year

401K with company match

Health care for full-time team members

Quarterly bonus plan

Job summary

IWG plc is seeking a Community Associate for our Hopkinton, MA center. You will support customers, manage daily center operations, and help with events and onboarding for members.

This on-site role emphasizes service, organization, and hands-on support to keep the center running smoothly. You will coordinate with members, handle requests, manage bookings, and assist with logistics such as printing, mail, and IT setup.

Qualifications

• 1+ years of customer service experience preferred.
• Ability to take ownership of problems and solve them.
• Positive attitude and adaptability to change.
• Experience using MS Office and basic IT equipment.

Responsibilities

• Assist customers with center services and inquiries.
• Set up rooms and equipment for meetings and events.
• Process invoices and ensure accurate billing.

Skills

Customer service

MS Office

Multitasking

Relationship building

Problem solving

Empathy

Job description

IWG plc is seeking a Community Associate for our Hopkinton, MA center. You will support customers, manage daily center operations, and help with events and onboarding for members.

This on-site role emphasizes service, organization, and hands-on support to keep the center running smoothly. You will coordinate with members, handle requests, manage bookings, and assist with logistics such as printing, mail, and IT setup.