On-Site Community Experience Coordinator

IWG plc; Pennsylvania; Hybride; USD 49 594 000 - 54 415 000; Plein temps

Avantages offerts par ce poste

Work life balance

Paid time off (PTO)

Company holidays

401K with company match

Health insurance

Bonus program

Résumé du poste

IWG plc is seeking a Community Associate to support customers at our Bridgeville, PA center. You will manage daily center operations, assist clients with routine inquiries, and help maintain a welcoming, efficient workspace for a diverse range of businesses.

In this on-site role, you will coordinate center services, handle inquiries, and assist with events and setup tasks while ensuring accurate invoicing and a high level of customer satisfaction.

Qualifications

• 1+ years of customer service experience preferred.
• Ability to take ownership of problems and resolve them.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Experience using MS Office and basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsabilités

• Assist customers with routine questions and requests to ensure smooth daily operations.
• Coordinate tasks across center activities, such as invoicing and setup of equipment.
• Help customers with Wi‑Fi codes, directions, and package inquiries.
• Open service tickets for requests (temperature, room setup, etc.).
• Organize networking events and support community engagement in the center.

Connaissances

Customer service

Communication

MS Office

Problem solving

Team player

Description du poste

IWG plc is seeking a Community Associate to support customers at our Bridgeville, PA center. You will manage daily center operations, assist clients with routine inquiries, and help maintain a welcoming, efficient workspace for a diverse range of businesses.

In this on-site role, you will coordinate center services, handle inquiries, and assist with events and setup tasks while ensuring accurate invoicing and a high level of customer satisfaction.