On-Site Community Experience Associate

IWG plc; Madison (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care

Bonus program

Training and development

Casual attire

Job summary

IWG plc is seeking a Community Associate for our Fitchburg, Wisconsin center. This on-site role focuses on helping customers and managing the daily operations that keep the center running smoothly.

You will greet clients, answer questions about services, set up meeting rooms, handle Wi‑Fi changes, process invoices, and support events. A friendly, proactive mindset and basic MS Office skills are essential for success in this fast-paced environment.

Qualifications

• 1+ years of customer service experience.
• Strong communication and relationship-building skills.
• Ability to multitask and adapt to fast-changing situations.
• Proficient with MS Office and basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Greet customers and manage daily center operations.
• Assist with meetings, set up rooms, and help with Wi‑Fi or projector setup.
• Respond to inquiries and help with invoices and service charges.
• Support events and keep the center tidy and welcoming.

Skills

Customer service

Communication

Multitasking

Problem solving

Adaptability

Tools

MS Office

Job description

IWG plc is seeking a Community Associate for our Fitchburg, Wisconsin center. This on-site role focuses on helping customers and managing the daily operations that keep the center running smoothly.

You will greet clients, answer questions about services, set up meeting rooms, handle Wi‑Fi changes, process invoices, and support events. A friendly, proactive mindset and basic MS Office skills are essential for success in this fast-paced environment.