On‑Site Community Concierge & Center Support

IWG plc; Santa Ana (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care

Bonus program

Job summary

IWG seeks a Community Associate to join our on-site Santa Ana center. You will help customers with day-to-day needs, manage center operations, handle mail and packages, and assist with equipment setup to ensure smooth daily activities.

We value strong communication, a proactive problem-solving attitude, and the ability to multitask in a fast-paced environment. On-site role with competitive benefits and a positive team culture.

Qualifications

• Customer service-focused with ability to engage and assist customers.

Responsibilities

• Assists customers across varied tasks (Wi-Fi codes, directions, mail, invoicing).
• Sets up equipment (projector) and connects service requests to appropriate teams.
• Maintains center operations and ensures clean, welcoming environment.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

MS Office

Job description

IWG seeks a Community Associate to join our on-site Santa Ana center. You will help customers with day-to-day needs, manage center operations, handle mail and packages, and assist with equipment setup to ensure smooth daily activities.

We value strong communication, a proactive problem-solving attitude, and the ability to multitask in a fast-paced environment. On-site role with competitive benefits and a positive team culture.