Medical Front Desk Specialist

Yale University; New Haven (CT); On-site; USD 33,000 - 45,000; Full time

Job summary

Yale University seeks a Clinical Receptionist 2 for Yale Medicine Administration to provide high-level front desk support at Yale Medicine clinics. The role includes patient check-in/out, appointment scheduling, and handling inquiries with exceptional customer service.

Responsibilities span coordinating schedules, updating records, and assisting with forms while ensuring HIPAA compliance and professional, compassionate patient interactions at the Yale on-site clinic.

Qualifications

• Proven excellent customer service and communication with patients.
• Ability to schedule appointments and manage patient information.
• Maintain confidentiality and HIPAA compliance in handling records.

Responsibilities

• Answer phone calls and triage urgency; direct to appropriate staff.
• Schedule and confirm patient appointments; update patient information.
• Assist with form completion and patient check-in/check-out processes.
• Prepare and distribute patient paperwork and materials.
• Maintain filing, procurement, and inventory of office supplies.

Skills

Customer service

Verbal communication

Organizational skills

Attention to detail

HIPAA compliance

Education

High school diploma

Associate degree

Tools

EPIC

MS Excel

Job description

Yale University seeks a Clinical Receptionist 2 for Yale Medicine Administration to provide high-level front desk support at Yale Medicine clinics. The role includes patient check-in/out, appointment scheduling, and handling inquiries with exceptional customer service.

Responsibilities span coordinating schedules, updating records, and assisting with forms while ensuring HIPAA compliance and professional, compassionate patient interactions at the Yale on-site clinic.