On-Site Client Success Manager II

Teamtalentus; Town of Pittsford (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

401(k) match

Job summary

Paylocity is seeking an Account Manager II for our Rochester, NY office. This role focuses on resolving client payroll and HR system challenges while maintaining strong customer relationships through technical expertise.

You will handle inbound/outbound interactions via phone, Zoom, and email as a primary client contact within a dedicated support team. You will be accountable for meeting performance metrics, delivering timely solutions, and leveraging internal resources to provide accurate

Qualifications

• Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles.
• Experience in customer service or previous client interfacing role.
• Strong computer skills, including Microsoft Office with proficiency in Excel.
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Analytical thinking, problem solving, time management, communication and decision-making.

Responsibilities

• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary.
• Client Focus – Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery – Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Leverage Resources – Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support.
• System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
• Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights.

Skills

Customer service

Communication

Problem solving

Time management

Team player

Analytical thinking

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Paylocity is seeking an Account Manager II for our Rochester, NY office. This role focuses on resolving client payroll and HR system challenges while maintaining strong customer relationships through technical expertise.

You will handle inbound/outbound interactions via phone, Zoom, and email as a primary client contact within a dedicated support team. You will be accountable for meeting performance metrics, delivering timely solutions, and leveraging internal resources to provide accurate