Onsite Account Manager II - Client Success & Payroll

Praxis, Inc.; Schaumburg (IL); Presencial; USD 34 000 - 49 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Life Insurance

401(k) match

Resumo da oferta

Paylocity is seeking an Account Manager II for our 100% in-office role at the Schaumburg, IL location. You will resolve payroll and HR system issues, keep clients satisfied, and be the primary contact within a dedicated client support team.

Your responsibilities include problem solving, coordinating with internal experts, and delivering timely solutions that align with service metrics. This role emphasizes product knowledge and collaborative teamwork in a fast-paced environment.

Qualificações

• Bachelor’s degree and 1+ year in technical support or call center.
• Experience in customer service or client interfacing role.
• Strong computer skills including Excel.

Responsabilidades

• Resolve client payroll and HR system issues and maintain relationships.
• Prioritize issues and meet performance metrics via calls, Zoom, and email.
• Serve as primary contact within client support team.
• Collaborate with internal experts to provide solutions.
• Navigate Paylocity products and stay current on releases.
• Work cross-functionally and contribute to team goals.

Conhecimentos

Customer service

Problem solving

Communication

Time management

Team player

Formação académica

Bachelor's degree

Ferramentas

Excel

Descrição da oferta de emprego

Paylocity is seeking an Account Manager II for our 100% in-office role at the Schaumburg, IL location. You will resolve payroll and HR system issues, keep clients satisfied, and be the primary contact within a dedicated client support team.

Your responsibilities include problem solving, coordinating with internal experts, and delivering timely solutions that align with service metrics. This role emphasizes product knowledge and collaborative teamwork in a fast-paced environment.