Client Success Lead: Payroll & HR Tech

Praxis, Inc.; Town of Pittsford (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity in Rochester, NY is seeking an Account Manager II to resolve payroll and HR system challenges and nurture strong client relationships. You will serve as the primary contact within a dedicated client support team, using Paylocity products to deliver timely, high-quality solutions via phone, Zoom, and email.

Ideal candidates have a bachelor’s degree and at least 1 year in technical support or high-volume customer-facing roles, strong Excel skills, and excellent written communication.

Qualifications

• Bachelor’s degree and at least 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles.
• Experience in customer service or previous client interfacing role.
• Strong computer skills including Microsoft Excel and Office.
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Essential skills: analytical thinking, problem solving, time management, communication and decision-making.

Responsibilities

• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, troubleshoot and resolve client issues, escalate when necessary.
• Client Focus - Champion clients’ interests, delivering clear and effective resolutions, collaborate with internal experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and service metrics.
• Leverage Resources - Use internal resources to source and validate answers, document issues per payroll policies, and ensure seamless client support.
• System Capabilities – Navigate systems and maintain advanced knowledge of Paylocity products and partners.
• Team Player – Work cross-functionally, contribute to goals, and foster a productive work environment.

Skills

Customer service

Communication

Problem solving

Time management

Team player

Analytical thinking

Decision-making

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Office

Job description

Paylocity in Rochester, NY is seeking an Account Manager II to resolve payroll and HR system challenges and nurture strong client relationships. You will serve as the primary contact within a dedicated client support team, using Paylocity products to deliver timely, high-quality solutions via phone, Zoom, and email.

Ideal candidates have a bachelor’s degree and at least 1 year in technical support or high-volume customer-facing roles, strong Excel skills, and excellent written communication.