On-Site Client Success Specialist – Rochester

AptaChem Consulting LLC; Town of Pittsford (NY); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Descripción de la vacante

Paylocity, an award-winning provider of cloud-based HR and payroll software, seeks an Account Manager for its Rochester, NY office. This 100% in-office role requires excellence in client service, payroll expertise, and strong communication to maintain relationships with clients and resolve issues efficiently.

The position reports to the Client Services Team Lead and offers a 9:00am–6:00pm EST schedule, five days a week, with a starting wage of $26.00/hour and comprehensive benefits.

Formación

• Bachelor’s degree required.
• Proficiency in Microsoft Office suite.
• Strong written communication for business correspondence.
• Strong team player with attention to detail.
• Self-starter capable of handling multiple projects simultaneously.
• Essential skills: analytical thinking, problem-solving, time management, communication, and decision-making.

Responsabilidades

• Issue resolution: maintain availability, manage workloads, troubleshoot client issues and escalate when needed.
• Client focus: champion clients’ interests and collaborate with internal experts for optimal solutions.
• Timely solution delivery: meet client requirements and internal metrics for availability, adherence and satisfaction.
• Leverage resources: source and validate answers, document issues, and ensure payroll policy compliance.
• Continued learning: complete courses and training within set timeframes.

Conocimientos

Microsoft Office

Written communication

Team player

Multitasking

Analytical thinking

Problem solving

Educación

Bachelor’s degree

Descripción del empleo

Paylocity, an award-winning provider of cloud-based HR and payroll software, seeks an Account Manager for its Rochester, NY office. This 100% in-office role requires excellence in client service, payroll expertise, and strong communication to maintain relationships with clients and resolve issues efficiently.

The position reports to the Client Services Team Lead and offers a 9:00am–6:00pm EST schedule, five days a week, with a starting wage of $26.00/hour and comprehensive benefits.