On-Site Client Success Manager II – Rochester

Paylocity Corporation; City of Rochester (NY); Vor Ort; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401(k) match

Great benefits and perks

Career development opportunities

Zusammenfassung

Paylocity Corporation in Rochester, NY is seeking an Account Manager II to resolve payroll and HR system issues and maintain strong client relationships. You will work on-site five days a week, using phone, Zoom, and email to deliver timely, high-quality support and ensure client satisfaction.

The role emphasizes problem-solving, cross-functional collaboration, and mastery of Paylocity products. A bachelor’s degree and 1+ year in a customer-facing role are required.

Qualifikationen

• Bachelor’s degree and at least 1 year in technical support or a high-volume customer-facing role.
• Proficient in Microsoft Office, including Excel, and strong written communication.
• Analytical thinker with attention to detail and ability to multitask.

Aufgaben

• Resolve client payroll and HR system challenges while maintaining strong relationships.
• Deliver timely solutions via phone, Zoom, and email with professional communication.
• Meet performance metrics for availability, response times, and client satisfaction.
• Collaborate with internal experts to provide optimal payroll product solutions.
• Serve as a proactive team player; document issues and escalate when needed.

Kenntnisse

Excel

Analytical thinking

Time management

Communication

Customer service

Ausbildung

Bachelor's degree

1 year of experience in technical support or high-volume customer-facing roles

Tools

Microsoft Office

Jobbeschreibung

Paylocity Corporation in Rochester, NY is seeking an Account Manager II to resolve payroll and HR system issues and maintain strong client relationships. You will work on-site five days a week, using phone, Zoom, and email to deliver timely, high-quality support and ensure client satisfaction.

The role emphasizes problem-solving, cross-functional collaboration, and mastery of Paylocity products. A bachelor’s degree and 1+ year in a customer-facing role are required.