On-Site Client Services Account Manager (HR/Payroll)

AptaChem Consulting LLC; City of Rochester (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Paylocity is seeking an Account Manager to resolve client payroll and HR system challenges while maintaining strong client relationships. This 100% in-office role is based in Rochester, NY, with a schedule of Monday–Friday, 9:00am–6:00pm (EST).

Starting compensation is $26.00 per hour, and the position reports to the Client Services Team Lead. You will handle issue resolution, collaborate with internal experts, and ensure timely delivery while meeting service metrics.

Qualifications

• Proficiency in Microsoft Office suite.
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Self-starter with the ability to handle multiple projects at once.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Responsibilities

• Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support.
• Continued Learning - Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.
• Dependability/Follow-Up - Proficiently multitask, respond promptly, and ensure timely follow-up.
• Problem Solve - Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication - Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance - Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Skills

MS Office

Written communication

Team player

Self-starter

Analytical thinking

Problem solving

Time management

Communication

Decision making

Education

CPP

FPC

APA

SHRM-CP

Job description

Paylocity is seeking an Account Manager to resolve client payroll and HR system challenges while maintaining strong client relationships. This 100% in-office role is based in Rochester, NY, with a schedule of Monday–Friday, 9:00am–6:00pm (EST).

Starting compensation is $26.00 per hour, and the position reports to the Client Services Team Lead. You will handle issue resolution, collaborate with internal experts, and ensure timely delivery while meeting service metrics.