Payroll Solutions Account Manager II

AptaChem Consulting LLC; Meridian (ID); On-site; USD 30,000 - 42,000; Full time

Job summary

Paylocity, headquartered in Meridian, Idaho, is seeking an Account Manager II for a 100% in-office role. You will resolve payroll/HR system issues, maintain client relationships, and meet performance metrics through calls, Zoom, and email within a dedicated client support team.

The role emphasizes problem-solving, communication, and product expertise, with detailed daily responsibilities and a strong focus on client satisfaction.

Qualifications

• Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles.
• Experience in customer service or a previous client interfacing role.
• Strong computer skills, including Microsoft Office with proficiency in Excel.
• Strong written communication skills for business correspondence.

Responsibilities

• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions, collaborate with internal experts for optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery per client requirements and service metrics.
• Leverage Resources - Use internal resources to source and validate answers, document issues, and adhere to payroll policies.
• System Capabilities – Navigate systems and maintain advanced knowledge of Paylocity Products and Partners.
• Team Player – Work cross-functionally and share insights to support team goals.

Skills

Analytical thinking

Problem solving

Time management

Communication

Written communication

Team player

Excel

Education

Bachelor's degree

Certifications: CPP/FPC/APA/SHRM-CP

Tools

Microsoft Office

Excel

Job description

Paylocity, headquartered in Meridian, Idaho, is seeking an Account Manager II for a 100% in-office role. You will resolve payroll/HR system issues, maintain client relationships, and meet performance metrics through calls, Zoom, and email within a dedicated client support team.

The role emphasizes problem-solving, communication, and product expertise, with detailed daily responsibilities and a strong focus on client satisfaction.