On-Site Account Manager II — Client Solutions

Paylocity Corporation; Schaumburg (IL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity Corporation in Schaumburg, IL is seeking an Account Manager II to resolve client payroll and HR system challenges and nurture strong customer relationships. The role requires technical aptitude, cross-functional collaboration, and a proactive service mindset with metrics-driven performance.

This 100% in-office position emphasizes timely issue resolution, effective communication, and product expertise across Paylocity solutions.

Qualifications

• Analytical thinking, problem solving, time management and decision making are essential.
• Strong written and verbal communication skills for business correspondence.
• Experience in high-volume customer-facing roles is preferred.

Responsibilities

• Issue Resolution – Maintain availability, manage workloads, troubleshoot and resolve client issues.
• Client Focus – Champion clients' interests and collaborate with internal experts.
• Timely Solution Delivery – Prioritize, deliver solutions per client requirements and metrics.
• Leverage Resources – Use internal resources and document issues per payroll policies.
• System Capabilities – Navigate systems and maintain product knowledge.
• Team Player – Work cross-functionally and share insights.
• Dependability/Follow-Up – Multitask, respond promptly, and ensure follow-up.
• Problem Solve – Troubleshoot using available data and resources.
• Communication – Maintain professional written and verbal communication.
• Knowledge & Resourcefulness – Resolve issues to minimize escalations.
• Optimizing Products – Stay current on product releases and training.

Skills

Analytical thinking

Problem solving

Time management

Communication

Decision-making

Education

Bachelor’s degree

Tools

Excel

Microsoft Office

Job description

Paylocity Corporation in Schaumburg, IL is seeking an Account Manager II to resolve client payroll and HR system challenges and nurture strong customer relationships. The role requires technical aptitude, cross-functional collaboration, and a proactive service mindset with metrics-driven performance.

This 100% in-office position emphasizes timely issue resolution, effective communication, and product expertise across Paylocity solutions.