On-Site Client Services Lead – Workplace Operations

SPS North America; Rutherford (NJ); Presencial; USD 32 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career growth

Learning & development

Paid time off

401k with company match

Resumo da oferta

SPS North America is seeking a Client Service Lead in East Rutherford, New Jersey, on-site, to provide hands-on leadership for an integrated workplace services operation including mailroom, office services, hospitality, and reception.

You will lead a team, coach staff, manage workflows, monitor service levels, and ensure a professional client experience in a fast-paced corporate environment. Strong communication and organizational skills are essential.

Qualificações

• High school diploma or GED required; associate degree or relevant professional training preferred.
• 2+ years in mailroom, office services, reception, hospitality, or a related client‑service environment.
• Previous lead or supervisory experience preferred.
• Proficiency with Microsoft Office and common workplace‑service systems.
• Strong verbal and written communication, organization, and time management skills.
• Ability to lead by example and collaborate across all levels.

Responsabilidades

• Lead daily start-of-shift huddles and communicate client updates.
• Coordinate schedules and workstation coverage to maintain service during hours.
• Provide hands-on support across mailroom, office services, hospitality, and reception.
• Train and coach team members on procedures, safety, and client expectations.
• Maintain operations documentation and monitor service levels.

Conhecimentos

Team leadership

Customer service

Communication skills

Time management

Formação académica

High school diploma or GED

Associate degree or relevant professional training

Ferramentas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Descrição da oferta de emprego

SPS North America is seeking a Client Service Lead in East Rutherford, New Jersey, on-site, to provide hands-on leadership for an integrated workplace services operation including mailroom, office services, hospitality, and reception.

You will lead a team, coach staff, manage workflows, monitor service levels, and ensure a professional client experience in a fast-paced corporate environment. Strong communication and organizational skills are essential.