Onsite Client Services & Operations Lead

SPS; East Rutherford (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Job summary

SPS is seeking a Client Service Lead on‑site in East Rutherford, New Jersey. This role provides hands‑on leadership and daily operational oversight for an integrated workplace‑services operation including mailroom, office services, hospitality, conference readiness, reception, and visitor management.

You will lead a team, coach staff, and ensure a professional client experience. The ideal candidate is service‑oriented, organized, dependable, and capable of adapting to changing priorities in a

Qualifications

• Two or more years of experience leading mailroom, office services, reception, hospitality, or related client‑service environment.
• Experience in supervising or coordinating workflow is strongly preferred.
• Proficiency with Microsoft Outlook, Word, Excel, Teams and common workplace‑service systems.

Responsibilities

• Lead daily start‑of‑shift huddles, assign coverage, and communicate client updates and changes.
• Coordinate schedules, breaks, and workstation coverage to maintain uninterrupted service.
• Provide hands‑on support across mailroom, office services, hospitality, and reception during peak periods.
• Train and coach team members on SOPs, customer‑service expectations, safety, and site protocols.
• Serve as the primary on‑site contact for routine client requests and updates; escalate when needed.
• Oversee receipt, sorting, tracking, routing, and timely delivery of mail and packages; manage shipments.

Skills

Team leadership

Customer service

Operations coordination

Communication

Microsoft Office

Facilities support

Education

High school diploma

Tools

Mailroom software

Shipping platforms

Job description

SPS is seeking a Client Service Lead on‑site in East Rutherford, New Jersey. This role provides hands‑on leadership and daily operational oversight for an integrated workplace‑services operation including mailroom, office services, hospitality, conference readiness, reception, and visitor management.

You will lead a team, coach staff, and ensure a professional client experience. The ideal candidate is service‑oriented, organized, dependable, and capable of adapting to changing priorities in a