On-Site Client Services Lead

SPS North America, Inc; East Rutherford (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Job summary

SPS North America, Inc. is seeking a Client Service Lead in East Rutherford, NJ. This role provides hands-on leadership for an integrated workplace-services operation, including mailroom, office services, hospitality, reception, and related support functions.

You will organize workflow, coach the team, monitor service levels, and maintain documentation, ensuring a professional client experience in a fast-paced corporate environment.

Qualifications

• Requires a high school diploma or GED; associate degree or relevant training preferred.
• 2+ years in mailroom, office services, reception, hospitality, facilities support, or related client-service environment.
• Lead, supervise, or coordinate workflow preferred.
• Proficiency with Microsoft Outlook, Word, Excel, Teams; experience with standard workplace-service systems.

Responsibilities

• Lead daily start-of-shift huddles and communicate client updates and events.
• Coordinate schedules, breaks, and workstation coverage to maintain service levels.
• Provide hands-on support across mailroom, office-services, hospitality, and reception.
• Train and coach team members on SOPs, technology, and safety requirements.
• Be on-site primary contact for client requests and escalations.

Skills

MS Outlook

MS Word

MS Excel

MS Teams

Visitor-management systems

Shipping platforms

Package-tracking systems

Education

High school diploma or GED

Associate degree or relevant training

Tools

Postage equipment

Multifunction devices

Service-ticket tools

Job description

SPS North America, Inc. is seeking a Client Service Lead in East Rutherford, NJ. This role provides hands-on leadership for an integrated workplace-services operation, including mailroom, office services, hospitality, reception, and related support functions.

You will organize workflow, coach the team, monitor service levels, and maintain documentation, ensuring a professional client experience in a fast-paced corporate environment.